About Funerals, Funeral Planning, And Cremation
Below are the answers to commonly asked questions about our services, facilities, and more. If you have a question that is not answered here, we invite you to call us. We'd be happy to give you any answers or clarification you need.
General Questions
Funeral Questions
Your service is a very personal thing, so only you can answer that question. Our free planning guide can help you start to make the decisions required to plan a service ahead of time. If service details are not outlined in a pre-plan, the type of service will be decided by the family or someone close to the deceased.
Most services are held at a place of worship or at the funeral home. The service may vary in ritual according to religious denomination or the wishes of the family. A private service is by invitation only where selected relatives and a few close friends attend the funeral service.
A memorial service is usually a service without the body present and can vary in ceremony and procedures according to the family’s community and religious affiliations.
Funeral directors are both caregivers and administrators. In their administrative duties, they make the arrangements for transportation of the body, complete all necessary paperwork, and implement the choices made by the family regarding the funeral and final disposition of the body.
As caregivers, funeral directors are listeners, advisors and supporters. They have experience assisting the bereaved in coping with death. Funeral directors are trained to answer questions about grief, recognize when a person is having difficulty coping, and recommend sources of professional help. Funeral directors also link survivors with support groups at the funeral home or in the community.
No, embalming is not required for burial. It is always your choice. Some factors that may affect your decision to embalm include:
- Selecting a service with a public viewing and open casket
- The desire to enhance the deceased’s appearance for a private family viewing
- A need to transport the body by air or rail
- The length of time prior to the burial
In some respects, funerals are a lot like weddings or birthday celebrations. As is the case with these celebrations, the cost of a funeral will vary according to personal taste and budget.
Please keep in mind: A funeral home is a 24-hour, labor-intensive business, with extensive facilities and assets (viewing rooms, chapels, limousines, hearses, etc.). These expenses must be factored into the cost of a funeral. Moreover, the cost of a funeral includes not only products (like caskets or programs), but also the services of a funeral director (making arrangements; filing appropriate forms; dealing with doctors, ministers, florists, newspapers and others; and seeing to all other necessary details).
Contrary to popular belief, funeral homes are largely family-owned with a modest profit margin.
Cremation Questions
Cemetery Questions
Other Questions
The answers below are here because these are the most commonly-asked questions. If yours isn’t listed, we invite you to call us. We’re here to provide the information you need, when you need it.
Yes, a person who dies of an AIDS-related illness is entitled to the same service options afforded to anyone else. If public viewing is consistent with local or personal customs, that option is encouraged. Touching the deceased’s face or hands is perfectly safe.
Survivors may need even more support than survivors of non-AIDS-related deaths, as they often manage a variety of unique feelings surrounding the death.
While most funeral homes provide outstanding services, things can go wrong. Funeral service is regulated by the Federal Trade Commission and state licensing boards.
Whenever possible, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the FTC by contacting the Consumer Response Center.
- Consumer Response Center Contact Information:
- Phone (toll-free): 1-877-FTC-HELP (382-4357); TDD: 1-866-653-4261;
- Mail: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580
- Online, using the online complaint form: at www.ftc.gov
You may also choose to contact the local Better Business Bureau, or your state consumer protection office.
Still Have Questions?
Our compassionate team is here to help answer any questions you may have about funeral planning, cremation, or our services.
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